Privacy Policy

Effective Date: July 15, 2026

Welcome to Viora Cosmetics (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website and purchase products from Viora Cosmetics.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Viora Cosmetics is an online beauty and skincare brand offering premium cosmetic and personal care products, including:

Skincare Products
Face Wash
Moisturizers
Sunscreens
Serums
Lip Care Products
Lip Balms
Lip Oils
Tinted Lip Balms
Makeup Brushes
Makeup Bags
Hair Clips
Beauty Accessories

Our website is operated under the domain www.vioracosmetics.com.

2. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

Full Name
Email Address
Phone Number
Shipping Address
Billing Address
Payment Information (processed securely through third-party payment providers)
Order History

Automatically Collected Information

When you browse our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on Website
Referral Source
Cookies and Similar Technologies

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver purchased products
Provide customer support
Send order confirmations and shipping updates
Respond to inquiries
Improve our products and website
Personalize your shopping experience
Detect fraudulent activities
Maintain website security
Send promotional emails and marketing communications (only where permitted or with your consent)
Comply with applicable legal obligations

4. Payment Security

Payments are processed through trusted third-party payment gateways.

Viora Cosmetics does not store your complete debit card, credit card, UPI PIN, CVV, or online banking credentials on its servers.

Please review the privacy policies of the payment provider you choose during checkout.

5. Cookies

Our website uses cookies to:

Keep your shopping cart active
Remember user preferences
Improve website performance
Analyze visitor behavior
Enhance browsing experience

You can disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Marketing Communications

If you subscribe to our newsletter or choose to receive promotional communications, we may send:

Product launches
Offers and discounts
Beauty tips
Skincare guides
New arrivals
Seasonal promotions

You may unsubscribe at any time by clicking the unsubscribe link in our emails.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers when necessary, including:

Payment gateways
Shipping and courier partners
Website hosting providers
Analytics providers
Customer support tools
Email marketing service providers

These providers are required to protect your information and use it only for authorized business purposes.

We may also disclose information if required by law or to protect our legal rights.

8. Data Retention

We retain your information only for as long as necessary to:

Complete transactions
Provide customer support
Maintain business records
Comply with tax, accounting, and legal obligations
Resolve disputes
Enforce our agreements

When no longer required, personal information is securely deleted or anonymized where reasonably practicable.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no internet transmission or electronic storage method is completely secure. We encourage users to maintain the security of their own devices and account credentials.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Withdraw consent where processing is based on consent
Object to certain processing activities
Request information about how your data is used
Request a copy of the personal information you have provided, where applicable

To exercise these rights, please contact us using the details provided below.

11. Children’s Privacy

Our website is not intended for children under the age required by applicable law to provide valid consent without parental involvement.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. Product Information Disclaimer

While we strive to provide accurate descriptions of our skincare, lip care, beauty accessories, and cosmetic products, individual results may vary depending on skin type, usage, and other factors.

Information provided on this website is for general informational purposes only and is not intended as medical advice. If you have allergies, sensitive skin, or medical concerns, consult a qualified healthcare professional before using cosmetic or skincare products.

14. International Users

If you access our website from outside India, your information may be transferred to and processed in India or other jurisdictions where our service providers operate, subject to applicable legal safeguards.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or services.

The revised version will be posted on this page with an updated Effective Date. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Viora Cosmetics

Website: www.vioracosmetics.com

Email: support@vioracosmetics.com (Replace with your official email if different.)

17. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in India.

18. Consent

By accessing or using the Viora Cosmetics website, creating an account, placing an order, or otherwise interacting with our services, you acknowledge that you have read, understood, and agree to this Privacy Policy and the collection, use, and disclosure of your information as described herein.